The Journey is the Prize

Recently a good friend said to me “It’s the journey that’s important.” As a young woman attending a liberal arts university in Seattle I was immersed in this concept. Each moment was “the point,” whether I was attending a lecture or drinking wine and solving the world’s problems with my peers. As an English major I read the Odyssey and though I was not fond of almost any of the characters (I found almost all of them to be cranky or whiny), I came away with a profound conviction to live my life, not with my eyes fixed on some future prize but with my attention on the now, on the journey. As I get older I find that it is easy to lose that immediacy. As adults, with bills to pay and retirement to plan for and perhaps children to worry about, it is so easy to allow ourselves to stress about the future and have little time for today.

You may be wondering why I’m blathering at you like you’re one of my old friends drinking three dollar Merlot and posturing toward world peace. “What does this have to do with building a strong business?” But think about it a second. As business men and women, if we are constantly looking at the bottom line instead of focusing on the current project or fretting over what’s coming next our business will never flourish as much as it can. The journey is what is important. Each project deserves full attention. Each moment is an opportunity to put your best foot forward with a client. Each interaction or communication is the chance to build relationship and solidify a strong foundation within your network. So to pay it forward, hopefully this blog post will bring you back into the moment and set you back on your journey a little more awake to the now than you were before, like my friend did for me. Allow your attention to be drawn to what is in front of you with a glance here and there to what’s ahead instead of the reverse and you will find that your work comes out higher quality, your collaborations go more smoothly, your clients feel more taken care of, and you feel more fulfilled.

Customer Service: The first stop in growing your business

Today I want to talk about customer service – a concept that is the backbone of Visage Creative. When I became a part of this talented team of visual marketers the first thing I noticed is that this company moves and bends based on customer needs and with the intention of furthering client success. I have never worked with another group of people so dedicated to their clients. And you know what? They love us for it. Customers—clients—respond to being cared for. They know when you are really in-tune to their needs and they notice when you genuinely take an interest in trying to further their goals. So as you embark on this new year make this the first step in growing your business. Take an honest look at your client relations by asking yourself these questions:

  • Do you sincerely care about your clients? Are you excited about their success? Sincerity is really key here. Unless you are a superb actor or actress (unlike me), it’s not hard for someone to tell when you are feigning concern for their well-being – and there is not much that is as annoying as having someone patronize you in that way.  Offer earnest concern and shared enthusiasm for your client and their business, and their responses will inspire you.
  • Do you really hear your clients? Do you listen when they express their needs to you? Or, do you respond to their requests with your own agenda? Practice active listening. You remember – that basic life-skill we learned in grade school? When you receive a request from your client, or, heaven forbid, a complaint, be open to really hearing them and respond by repeating what they’ve said for clarification.
  • Is good communication at the foundation of your client relationships? One of my favorite quotes by Anne Murrow Lindburg says “Good communication is as stimulating as black coffee and just as hard to sleep after.”  We want our communication to be sharp, witty, professional and approachable. In a world of emails and tweets, many of us will never meet some of our clients. The words we write and the phone calls we make are our face to them. It is vital that we are intentional in our correspondence. Make sure to keep your clients updated with what’s going on with their orders or projects. Follow-up once they receive a product, to make sure they are pleased. Encourage their feedback. Be polite and try to fashion those emails and written communications to be as much like a conversation as possible by beginning your email with a salutation (e.g., “Hi So and So”) and closing them appropriately (e.g., “Thanks, Me).
  • Is there a level of camaraderie in your relationships with your clients that is conducive to collaboration and trust? It has proven true in my experience, over and over again, that if you go out of your way to be friendly with folk, they are more likely to respond in kind. You know the old adage, ” You catch more flies with honey.” This applies here. Get to know your clients. Remember to treat them not only as your client, but as a person, and you will find that your collaboration will go smoother. Be sure to be honest and dependable in your interactions with them so you can build the trust necessary for a solid work relationship.
  • Do your clients know you appreciate them? An important skill for everyday life, not just your work life, is to know how to make people feel appreciated, cared for, seen. You can do this in several different ways:
  1. Show basic respect on a daily basis (see: life skills learned in grade school).
  2. Say thank you. Whether it’s in a thank you note or over the phone, it’s amazing how uplifting it is to know you are appreciated.
  3. Help promote their business. This is probably the number one best way to show you appreciate your clients. Introduce your clients to each other – help them network. “Like” their business Facebook pages through your business page, follow them on Twitter, share their posts, and direct others to their blogs or other social network venues. When you run into someone who needs services they can offer, send the work their way.
  4. Be truly grateful for the business your clients bring you. After all, they really DO have a choice as to whom they’re doing business with. How nice is it that it’s you?!

You may ask yourself, what will all of this effort get me? Well, it’s our experience that great customer service promotes customer loyalty and longevity. It brings in business because if a client loves you, they’ll send other business your way time and time again. It helps your customers succeed – and that helps you succeed. It’s a symbiotic relationship like a flower and a honeybee. And, finally, good customer service is just, well…good.

Make this issue a priority and watch your business blossom!

A Healthier Workday

It’s the new year, and many of us have made resolutions. “This year I will be more organized.”  “This year I will be more efficient with my resources.”  “This year I will be healthier.” This article addresses health during the workday. It gives eight excellent tips on how to make it through the day and come out the other end healthier and happier. These are all tips that you know–I guarantee it–but sometimes it’s good to be reminded of the fundamentals. Here’s to a happy and healthier new year to us all.

You Are Amazing.

Click image to download as your desktop wallpaper. Enjoy!

WARNING: Very sappy, but very heartfelt post ahead.

If I’ve said it once, I’ve said it at least hundreds of times: we, here at Visage, are privileged to know and work with the best people out there. It’s true. Not a day goes by that I don’t thank my lucky stars for you. Yes, YOU — clients, friends, vendors and Visage team members. As we close out this year and embark on a new one, I can’t help but be grateful for these relationships and excited for the year ahead. With that, I introduce our newest desktop wallpaper. It was inspired by you and I dedicate it to you. I hope you’ll take its message to heart and put it on your desktop as a daily reminder of your amazing-ness. Thank you, from me and the entire Visage team, for a wonderful 2011 and wishing you a new year that totally shines!

Warmly,
Lori

Client Kudos | St. Pete’s Dancing Marlin

Launched this new website over the holidays for one of our clients. “Thank you sooo much — I think it’s the best website I’ve ever seen!” says Pete of St. Pete’s Dancing Marlin in Dallas, TX.

Thank YOU, Pete! And, thanks to Marketing & Media Partners for bringing us in as designers for the site.

Can’t wait to get back out to Texas for a visit to Pete’s place.

Ideas By Andi

Today, Visage would like to draw your attention to Andi Vopalensky Morales. Andi is the mastermind behind Ideas by Andi, a promotional products company powered by Boundless Network. Andi has been a client of ours for ten years and we not only help create designs for her clients’ promotions, we also worked with her to develop a dynamic brand for her business. We’ve applied that branding to her business cards, website, Twitter background, pen art, note cards, and address labels. “I truly love everything Visage has ever done for me,” Andi says, “but I think the best is my website. It is so me. It’s fun and funky, bright and sassy. But still functional and it’s not slick for the sake of being slick. I love that Visage marries form and function so well in everything they do.”

If we have learned anything about Andi in the time we have worked with her it is that she is an ideas woman. Her creativity and innovation are invaluable assets in getting any job done. Andi’s dedication to her clients inspires us. Just like Visage, Andi is all about going above and beyond — getting to know her clients, understanding their needs, and delivering. “I’m very passionate about what I do. The promotional products at an event can really make or break it – so I’ll do anything I can to make it happen for my clients.”

But not only is Andi amazing at what she does for you as a client, she also has been on the other side of the equation. “I think it helps that I was the client for many years,” Andi told us. “I can truly say I have been there. It helps me anticipate any pitfalls or challenges they might have.” Andi previously worked in the back side of the industry, as a buyer, and for the last ten years has worked directly with clients to get them just what they need. With her big ideas and her big heart she is the perfect person to work with when you need anything from a product for a tradeshow to a 50 years of service award.

We absolutely love working with Andi and know you will, too! Check her out at ideasbyandi.com.

 

Spicing Up the Holidays

Visage Creative is kicking off December with some great deals as we Countdown to the Holidays! These are special offers designed to help you find just the right something for your clients, staff, family, or even just to spoil yourself a little. With the holidays right around the corner, these offers will end soon so place your order today.

To kick things off, warm up this winter with a hint of chili and the loving comfort of chocolate with these Chris In The Kitchen Decadent Chocolate Chili Bites. These bites come eight to a container decorated with a festive personalized label designed by Visage Creative and topped with a bow. This holiday pack of 8-ish ounces of rich, gooey chocolate love is available exclusively through Visage Creative through December 12th.

 

Chris’s Chocolate Chili Bites are decadent homemade morsels of pure indulgence.

These deliciously-moist brownie bites are made with rich dark chocolate and a sneaky hint of Ancho and Cayenne chili – just to spice things up a teeny-tiny bit. Says Jerri K. of Mesa, AZ, “These chili bites are the best! The company my husband works for ordered eight dozen to give as employee appreciation gifts, and they were a big hit. They’re now a ‘must have’ for my holiday treat list.”

Made with eggs, sugar, dark chocolate, butter, flour, Cayenne and Ancho chili powder.

 


  • $9 per pack+ $6 shipping (USPS Priority Mail) and handling
  • Free delivery for orders of two or more holiday packs to the same delivery location within the Phoenix area.
  • Orders must be placed by 7p (MST), December 12th.
  • Local deliveries and shipments (via USPS Priority Mail) will be made on December 15th.
  • Contact us at 480.471.6393 for special ordering and/or shipping requests.

Buy Now

1 Holiday Pack of Chili Bites with USPS Priority Mail Shipping • $15.00  

2 Holiday Packs of Chili Bites with Free Local Delivery • $18.00  

NOTE: Want more than one or two packs? Quantities may be adjusted upon checkout.

 

The Joy of Sugar Plums

Click image to download as your desktop wallpaper. Enjoy!

It’s been a busy holiday season already for those of us here at Visage Creative, and I imagine it has been for all of you as well. There are projects to get done, events to plan,  parties to attend, presents to buy, family and friends to send greetings to. The holidays can really give you a headache if you let them, not to mention put a damper on any creative juices that may have been stirring before you looked at the calendar one day in October and realized how few shopping days there were left. This year, though,  our creative team has constructed a beautiful new desktop for our daily viewing pleasure to remind us of the most wonderful part of the holiday season–the child-like joy. It is that joy that turns us into little kids this time of year, on the edge of our seats to see how Crazy Uncle B. will like the funky pair of socks we got him, or if the card we wrote our mom will make her cry as much as we did when we wrote it. This time of year, during Christmas, Hanukkah, New Years, or whatever special holiday you look forward to, may those visions of sugar plums that kept you awake at night as a little one, desperate for the day to be here, inspire you again. May your creative juices flow with the delight of a holiday season unmatched in its sweet, yummy, dreamy goodness!

Introducing Christine Smith – Visage Team Member Extraordinaire

It’s been a crazy-busy year for Visage – in a wonderful way. But, so crazy-busy that I’m just finally getting a chance to formally introduce our newest Visage team member. Please meet Christine Smith. Christine joined us in August to help facilitate processes for our growing company. As with all small businesses, we worker bees tend to wear many hats and, therefore, conventional titles seem, well, insufficient. If we were to give Christine a suitable title, it would look something like this: Creative Contributor, Client Services Rep, Marketing Assistant, and Office Manager — Extraordinaire!

Christine has a BA from Seattle Pacific University in Literature and Creative Non-Fiction Writing, is a former Editor-in-Chief of Lingua Arts Journal, former PR and Business Manager of Second Essence Arts Journal, and worked for two years in the non-profit sector in Seattle after college. She moved to Phoenix in 2009 where she resides with her husband Ian, their brand new baby girl Charlotte, and their felines Townes and Nori.

Christine’s experience, talents, enthusiasm and can-do, let’s-get-’er-done attitude make her a perfect fit for our company. “I’m excited and proud to be a part of Visage Creative and its beloved network of clients and friends,” Christine says. I say, “We’re excited and proud to have you on our team, Christine! Welcome aboard!”

Give back during the season of giving and also get your family photo Christmas cards at the same time!

This holiday season Visage is taking a big part in an exciting new event, Depeche Noël: The Ultimate Photo Christmas Card Extravaganza to benefit Safe Harbor House of Phoenix. On November 5th and 6th, the beautiful Harper’s Nursery location in Scottsdale will be resplendent in holiday cheer as Phoenix photographers volunteer their time to capture your family memories.

Cost for your photo session and 25 cards and envelopes is only $45. Visage is doing all of the design work for this good cause and Lori will be one of the photographers volunteering her time. This year, start the season of giving off right with something you can enjoy and really feel good about.

Come out and support Lori, give back a little, and get a steal of a deal!